Yesterday I posted about an email I received from Rackspace regarding their $600 referral promotion. Surprisingly alynfamily.com had a real spike in traffic as a result. I guess they spend more time keeping up with their brand than they do their customers? Did this really warrant 21 visits? (more…)
Posts Tagged ‘hosting’
Rackspace Keeping Tabs?
Friday, February 22nd, 2008Rackspace - Ha!
Thursday, February 21st, 2008
Rackspace, the less than fantastic, albeit fanatical, web hosting provider is trying to buy support. They have had an incredibly bad last few months. Recently a major datacenter outage in November took many customers offline. Additionally, very public technology failures for sites like 37signals and Tumblr are causing a mass exodus. I’ve never hosted anything there myself, but nishnash.com was hosted there while I worked on it and so I still have an account linked to their customer portal. Generally, Rackspace’s prices are high for the service rendered (a recent proposal had them 30-40% more than comparable hosting providers). (more…)
Web Hosting Support Nightmare
Thursday, January 17th, 2008
Honesty Box has been, up until recently, hosted at a company called ThePlanet who’s incompetence is absolutely amazing. During the 6 months that we hosted our application there, I encountered some of the worst technical support I have ever seen. The last request thread went something like this - due to copyright restrictions, I need to paraphrase the actual conversations. This is just one of a dozen similar interactions with their support department. I would like to say thank you to all of the tech support folks who handled our requests, I understand the nonsense isn’t your fault, but instead expectations of IT departments everywhere - your spread too thin and asked to do too much. If this type of thing interests you read on - otherwise, this is mostly geek. To summarize, don’t host your website with them.
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