Posts Tagged ‘hosting’

Rackspace Keeping Tabs?

Friday, February 22nd, 2008

Rackspace Logo Yesterday I posted about an email I received from Rackspace regarding their $600 referral promotion. Surprisingly alynfamily.com had a real spike in traffic as a result. I guess they spend more time keeping up with their brand than they do their customers? Did this really warrant 21 visits? (more…)

Rackspace - Ha!

Thursday, February 21st, 2008

Rackspace Logo Rackspace, the less than fantastic, albeit fanatical, web hosting provider is trying to buy support. They have had an incredibly bad last few months. Recently a major datacenter outage in November took many customers offline. Additionally, very public technology failures for sites like 37signals and Tumblr are causing a mass exodus. I’ve never hosted anything there myself, but nishnash.com was hosted there while I worked on it and so I still have an account linked to their customer portal. Generally, Rackspace’s prices are high for the service rendered (a recent proposal had them 30-40% more than comparable hosting providers). (more…)

Web Hosting Support Nightmare

Thursday, January 17th, 2008

theplanet logo

Honesty Box has been, up until recently, hosted at a company called ThePlanet who’s incompetence is absolutely amazing. During the 6 months that we hosted our application there, I encountered some of the worst technical support I have ever seen. The last request thread went something like this - due to copyright restrictions, I need to paraphrase the actual conversations. This is just one of a dozen similar interactions with their support department. I would like to say thank you to all of the tech support folks who handled our requests, I understand the nonsense isn’t your fault, but instead expectations of IT departments everywhere - your spread too thin and asked to do too much. If this type of thing interests you read on - otherwise, this is mostly geek. To summarize, don’t host your website with them.
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